Purpose of the Privacy Policy

This Privacy Policy outlines how [Your Agency Name] (“the Agency”, “we”, “our”) collects, uses, stores, and protects client information provided during onboarding and throughout the course of the project. As a one-person agency, protecting client privacy and data is a top priority to ensure trust and confidentiality in all interactions.

Scope of the Privacy Policy

This policy applies to all data and information shared by clients, including but not limited to:

• Personal contact information.

• Company details, website URLs, and social media handles.

• Login credentials for platforms and tools.

• Brand guidelines, strategy documents, and any proprietary information.

Information We Collect

We may collect the following types of information during the onboarding process and project execution:

1. Personal and Contact Information

   • Name, email address, phone number.

   • Business name and address.

2. Business and Brand Information

   • Website URLs, social media links, and other online properties.

   • Brand guidelines, tone of voice documents, and strategy materials.

3. Access Credentials

   • Login information for platforms such as:

     • Content management systems (CMS).

     • Social media management tools.

     • Email marketing platforms.

4. Project-Specific Information

   • Any additional information provided by the client to facilitate project execution.

How We Use Collected Information

The information collected is used solely for the purpose of delivering the agreed-upon services. Specifically, we use client information to:

• Develop content and strategy tailored to the client’s brand.

• Access platforms necessary for content creation, publishing, or auditing.

• Communicate updates, deliverables, and feedback requests.

How We Store and Protect Information

1. Data Storage

   • All client information is stored securely on password-protected devices and encrypted cloud storage (e.g., Google Drive, Dropbox).

2. Access Control

   • Only the agency owner (you) has access to client information. No third parties are involved unless explicitly agreed upon by the client.

3. Data Retention

   • Client data is retained only for the duration of the project. Upon project completion, sensitive information such as login credentials will be deleted unless the client requests continued storage for future collaborations.

Sharing of Information

We do not share, sell, or rent client information to any third parties. The only circumstances under which information may be shared are:

• With Client Consent: If the client requests or agrees to share information with a specific third party (e.g., a web designer or SEO consultant).

• Legal Requirements: If required by law to disclose certain information.

Client Responsibilities

Clients are responsible for:

1. Providing accurate and up-to-date information.

2. Ensuring that any login credentials shared are temporary or can be easily changed after the project if needed.

3. Notifying us immediately if any sensitive information provided changes or becomes compromised.

Your Rights as a Client

Clients have the right to:

1. Access: Request a copy of the information we hold about them.

2. Correction: Request corrections to inaccurate or incomplete information.

3. Deletion: Request deletion of their information at any time.

4. Data Portability: Request a copy of their data in a structured, commonly used format.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Clients will be notified of significant changes before they take effect.

Contact Information

For questions or concerns regarding this Privacy Policy or the handling of your data, please contact:

Melynda Kloc
Emerson Joy Copy
Email: melynda@emersonjoycopy.com